How outsourcing solutions in Philippines can help the Accounting firms to reduce the burden of answering queries to their customers during the COVID 19 period with a dedicated customer service team ?
Too often, outsourcing services in Philippines is considered simply from the cost efficiency point of view. AT OPKO Finance, we consider that our outsourced solutions can provide more than costs saving solutions.
Our business case below shows in detail what solutions our customer services can bring to the Accounting firms in Australia:
More than half of all accounting practices surveyed (*) said they have seen an increase in workload, the highest across all industries.
“As an accountant in practice, I am absolutely deluged by client queries and requests for assistance. Deadlines are a major issue as all normal work has been pushed back as I deal with the COVID-19 emergency, both from a staff management issue as they deal with working from home and from a client perspective,”
“As accountants, the burden of explaining and administering the government’s response has fallen on our shoulders. It will be largely unchargeable and leads to high levels of anxiety. Our clients are likewise anxious, and some of them are financially ruined,” one respondent said.
Legend: (*)The COVID-19 Business Confidence Survey, commissioned by Accountants Daily sister title MyBusiness and Momentum Intelligence in Australia
At OPKO Finance, we work closely with Accounting Firms to develop customized solutions that fit this crisis situation at best, providing customer services to clients in all aspects ranging from taking phone calls, emailing to answering inquiries and doing outbound calls to clients, helping to handle a large volume of requests every day to reassure their final customers, inform them about the situation and the government’s measures.
For any information on our solutions, please contact our team at info@opkofinance.com or by phone at +63 32 402 0170.
