What consequences of the new tax incentives implemented by the Australian government on the work load of Australian accounting firms ?
More than half of all accounting practices surveyed (*) said they have seen an increase in workload, the highest across all industries.
“As an accountant in practice, I am absolutely deluged by client queries and requests for assistance. Deadlines are a major issue as all normal work has been pushed back as I deal with the COVID-19 emergency, both from a staff management issue as they deal with working from home and from a client perspective,”
Legend: (*)The COVID-19 Business Confidence Survey, commissioned by Accountants Daily sister title MyBusiness and Momentum Intelligence in Australia
The recent measures decided by the Australian Government in October, to reduce income tax for companies and individuals as well as the new incentives measures to hire unemployed people or apprentice, are not going in the direction of a lower workload.
At OPKO Finance, we have developed outsourcing solutions in Philippines which can help Australian accounting firms to reduce their burden of answering queries to their customers with a dedicated customer service team. Our dedicated team enjoys different training programs including the Certificate of Australian Taxation.
At OPKO Finance, we work closely with the Australian Accounting Firms to develop customized solutions that fit this crisis situation at best, providing customer services to clients in all aspects ranging from taking phone calls, emailing to answering inquiries and doing outbound calls to clients, helping to handle a large volume of requests every day to reassure their final customers, inform them about the situation and the government’s measures.
For any information on our solutions, please contact our team at firstname.lastname@example.org or by phone at +63 32 402 0170.